Refund policy
Return & Refund Policy – Pulse & Flame Studio
At Pulse & Flame Studio, every item is made to order. Because of this, we do not accept returns or exchanges for incorrect sizing, buyer’s remorse, or custom design choices.
Damaged or Defective Items
If your order arrives damaged, misprinted, or defective, we’ve got you covered. Please contact us within 7 days of delivery with:
-
Your order number
-
A clear photo of the issue
-
A brief description of the problem
We will work with our print partner to replace the item or issue a refund at no cost to you.
Incorrect Items
If you received the wrong item or wrong size due to our error, please reach out within 7 days of delivery and we will correct it.
Non-Returnable Items
Because each item is custom printed on demand, we cannot accept returns or exchanges for:
-
Wrong size ordered
-
Change of mind
-
Color preference
-
Normal wear and tear
Shipping Issues
If your package is lost in transit or arrives damaged, contact us and we’ll work with the carrier and our production partner to resolve the issue.
Contact Us
For all return or refund requests, please contact:
Pulse & Flame Studio
📧 pulse.flamestudio@gmail.com
What to Do Next in Shopify (Quick Steps)
-
Paste the policy above into the box you’re seeing
-
Replace pulse.flamestudio.com with your business email
-
Click Publish
Pro Tip (Important for Printify)
Printify does NOT include story cards or authentication cards in the package. They only print and ship the apparel.
So if you plan to include story cards:
-
You’ll need to ship those yourself
-
Or add a note on your product page like:
“Story cards shown in photos are for branding purposes and may ship separately.”
If you want, I can also write your:
-
Shipping Policy
-
Privacy Policy
-
Terms of Service
to match your Pulse & Flame brand tone so your Shopify looks legit and professional front to back 🔥